Warranty Services

Newell products come with a 24-36 month manufacturer’s warranty. If for any reason product becomes defective, report it to the point of sale together with the purchase proof.

Warranty terms

The warranty is granted for a period of 24-36 months from the date of purchase depending on a product.
Defects revealed during the warranty period will be removed within a period not longer than 14 days, counting from the date of acceptance of the equipment for service.

If there is a need to import parts from abroad, the repair time is extended by the time necessary to import parts. The customer will be informed about the expected time of repair of the equipment in connection with the need to import parts from abroad.

Repair under warranty will be performed after presentation:
– a warranty document signed by the customer concerning the defective equipment,
– a valid proof of purchase of equipment with a displayed sales date.
The fact and date of the repair is confirmed by the service in the warranty document.
The customer has the right to apply for replacement of the product with a new one, if any:
– During the warranty period, the service centre will carry out 3 repairs of the same defect, and the equipment will still indicate a defect that prevents it from being used as intended.
– The service centre will state in writing that it is not possible to remove the defect.
If, after meeting the conditions specified in point 6, replacement of the equipment with a new one is not possible, the customer is entitled to a refund of the amount paid.

The warranty does not cover damage caused by normal wear and tear (drive belts, light bulbs, reading lasers, etc.).
Damage caused by drive belts, bulbs, reading lasers, etc. are not covered by the warranty.
The warranty does not cover damage caused by external causes, such as: mechanical injury, pollution, flooding, lightning, overvoltage of the power network, hardware installation and software update inconsistent with the instruction manual, operation inconsistent with the intended use, speaker damage due to signal overload, amplifier or signal source oscillation, the appearance of direct voltage at the amplifier output.

The condition for the Customer to invoke the rights resulting from this guarantee is the use, maintenance and storage of the equipment in the manner specified in the operating manual.
The warranty does not cover damage caused by the lack of adequate protection of the equipment by the customer during transport, in particular the removal, insertion and transfer of the equipment.
The warranty also does not cover damage caused by the use of equipment not in accordance with its intended use. This reservation also includes the use of amateur equipment for professional purposes. Such damage may be repaired at the customer’s expense.
The warranty does not cover claims for technical parameters of the product, provided that they are in accordance with the manufacturer’s instructions for use.

Service has the right to refuse to perform warranty repair in the case of:
a) finding a contradiction between the data resulting from the documents and those on the equipment,
(b) breach or breakage of seals,
(c) previous own repairs,
(d) structural changes, including alterations and adaptations of equipment.
A refusal to perform a warranty repair shall be tantamount to the loss of the warranty.
The above warranty conditions do not limit or suspend the rights of the Buyer resulting from the inconsistency of the goods with the contract. Refusal to perform the warranty repair for the reasons specified in item II.1.1. 15 (b) to (d) is equivalent to the loss of the guarantee.

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